Information Technology

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IT Service Desk

More than Just Help, Say Hello to Service

Over the past several months Sheridan’s IT department has been taking steps to redefine its customer service strategy by introducing a support mechanism, based on industry best practices, that emphasizes supporting the people that use technology rather than just the technology itself. Say hello to service.

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Updated Procedures for Ordering Printer Supplies

Financial Services has recently updated the ordering process for acquiring toner and other printer supplies at Sheridan. The cost of toner and supplies for our multifunction printers is covered under our agreement with 4office. For all other printers, supplies must be ordered through Staples.

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Set Your Password Hint for Self Service Password Resets

Do you sometimes forget your password or forget to act on that third password expiry notice? Set your password hint and you will be able to do self-service password resets without needing to contact IT.

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Trend Office Scan AV to Replace Trend Deep Security on Employee Computers

Due to issues some employees have experienced using Trend Deep Security, IT has worked with Trend Micro Support and determined that Trend Office Scan AV is a more appropriate product for our employee, Windows-based desktop and laptop and desktop computers.