Information Technology

IT Service Desk

Hours of Operation

7:30 a.m. - 10 p.m., Monday - Friday

Contact Us


p: 905-845-9430 ext. 2150

IT Service Desk ChatChat & Remote Assistance

Schedule an Appointment Schedule a Service Appointment


Laptop Pre-Check

Laptop Pre-Check Now Available

The Laptop Pre-Check Utility for students starting a Mobile Computing program in January is now available. Pre-Check is a software utility that will determine if your hardware and operating system are acceptable for your Mobile Computing program.

Safari issues & OWA

Incompatibilities with Safari Browser and OWA Calendar

Apple computer users who use Safari v 9 are unable to view calendar entries in OWA (Outlook Web App). Microsoft/Apple are aware of this issue, but there is no word yet on when/if a patch will be availalble to correct this. This issue also affects Safari users on mobile devices who are running iOS v 9.

OS X El Capitan

Mac OS X 10.11 El Capitan –  Potential Issues

If you are a Sheridan student using a Mac for course work, or a Sheridan staff member using a Mac for your day-to-day work, it is NOT recommended that you upgrade to Mac OSX 10.11 (El Capitan) at this time—you may experience bugs in the OS, incompatibilities with some of your software, and potentially, Sheridan services that you are currently using.

Tech Essentials

New Sheridan Students & Employees – Get Your Tech Essentials

From network access and printing, to installing software and accessing your Sheridan email, the Tech Essentials page is your launching point to getting connected to technology and online services at Sheridan.

Windows 10 - Non-support Notice

Windows 10 - Non-support Notice

Microsoft has released new operating system – Windows 10 on July 29, 2015 as a free upgrade to qualified users. Windows 10 will not be supported at Sheridan for the start of the 2015 Fall term. The Sheridan community is advised that Windows 7 continues to be the supported platform in all teaching and learning spaces as well as on all employees’ technological platforms.