Program	Apple Requirement	Windows Requirement
Bachelor of Applied Arts - Interior Design*	Performance	Performance
Interior Decorating*	Performance	Performance
Journalism Broadcast	Mainstream	N/A
Journalism New Media	Mainstream	N/A
Journalism - Print	Mainstream	N/A
Media Arts** (Not mobile in 3rd year)	Mainstream	N/A

* Interior Decorating and Interior Design students can bring either a Windows-based Performance Model or an Apple Performance Model. However, if you plan to use a MacBook Pro you must be running Apple's OS X Snow Leopard (10.6.x) or higher and the Boot Camp utility. Boot camp will allow you to run Windows as well as Apple's OS X. You will need to have installed your own copy of Windows 7 Pro or Vista (all versions expect Home Basic) via Boot camp for your laptop to meet the pre-check requirements. If you are using VMware Fusion or Parallels to run Windows on your Mac, the ITSC cannot provide software/technical support.

** For the Media Arts program the Performance model is recommended.

Program	Laptop Requirement
Bachelor of Applied Arts (Early Childhood Leadership)	Mainstream
Community Worker – Outreach and Development	Mainstream
Early Childhood Education	Mainstream
Early Childhood Education - Intensive	Mainstream
Educational Assistant	Mainstream
Educational Assistant – Fast Track Intensive	Mainstream
Investigation - Public and Private	Mainstream

Program	Laptop Requirements
Architectural Technician/Technology	Performance
Bachelor of Applied Information Sciences (Information Systems Security)	Mainstream
Bachelor of Computing and Network Communications (Honours) - Telecommunications Technology	Mainstream
Computer Engineering Technician/Technology	Mainstream
Computer Programmer	Mainstream
Computer Systems Technician - Software Engineering	Mainstream
Computer Systems Technology Software Development and Network Engineering Coop	Mainstream
Computer Systems Technology - Systems Analyst Co-op	Mainstream
Electromechanical Engineering Technician/Technology	Performance
Electronics Engineering Technician	Mainstream
Electronics Engineering Technology	Mainstream
Enterprise Database Management*	Mainstream
Help Desk Technician	Mainstream
Information Technologies Support Services	Mainstream
Internet Communications Technology	Performance
Mechanical Engineering Technician/Technology - Design and Drafting	Performance
Mechanical Engineering Technician/Technology	Performance

* For students in the Enterprise Database Management program, we strongly recommend your laptop has at least 4 GB of RAM.

Program	Laptop Requirement
Advertising Management	Mainstream
Bachelor of Applied Business (Global Business Management)	Mainstream
Banking and Wealth Management	Mainstream
Business/General	Mainstream
Business/Business Administration & Accounting	Mainstream
Business/Business Administration - Finance	Mainstream
Business/Business Administration - Human Resources	Mainstream
Business/Business Administration - Marketing	Mainstream
Business Process Management	Mainstream
Human Resource Management	Mainstream
International Business	Mainstream
Marketing Management	Mainstream
Office Administration - Executive	Mainstream
Office Administration - General	Mainstream
Office Administration - Legal	Mainstream
Office Administration - Medical	Mainstream
Paralegal	Mainstream
Project Management	Mainstream
Tourism and Travel	Mainstream

Model	CPU Speed	RAM	Hard Drive	Video RAM	Supported OS
Mainstream	Minimum of 1.6GHz Core 2 Duo processor or AMD Equivalent (Intel Virtualization Technology-x or AMD-Virtualization enabled)	3 GB *	120GB	128MB	Windows 7 or Windows Vista
Performance	Minimum of 2.0GHz Core 2 Duo processor or AMD Equivalent (Intel Virtualization Technology-x or AMD-Virtualization enabled)	4 GB	Min. 120GB	512MB

* For students in the Enterprise Database Management program, we strongly recommend your laptop has at least 4 GB of RAM.

IMPORTANT

• Laptop specifications are only valid for one academic year (September through to the end of August). After the current academic year you may be required to upgrade or purchase another laptop.
  
  
• Windows 7 Home Basic and Windows Vista Home Basic are not supported. You will be unable to download academic software on a laptop running "Home Basic" versions of Windows 7 or Vista. Windows 7 Pro or Windows Vista Pro are recommended.
  

Using an Apple MacBook or MacBookPro for Windows-Based Programs
You may use an Apple MacBook or MacBookPro for a Windows-based program, provided your laptop meets the minimum hardware and software requirements for the program. In order to run Microsoft Windows on an Apple MacBook or MacBookPro, you must be running Apple's OS X Leopard (10.5.x) and the Boot Camp utility. Boot camp will allow you to run Windows as well as Apple's OS X. You will need to have installed your own copy of Windows 7 Pro or Vista (all editions except Home Basic) via Boot camp for your laptop to meet the pre-check requirements. If you are using VMware Fusion or Parallels to run Windows on your Mac, the ITSC cannot provide software/technical support.

Model	CPU Speed	RAM	Hard Drive	Video RAM	Supported OS
Mainstream 13" MacBook Pro	Core i5 Processor 2.3 GHz or higher	4GB	320GB or higher	Intel HD Graphics 3000	10.6.x (Snow Leopard) or higher
Performance 15" MacBook Pro	Core i7 Processor/ 2 GHz or higher	4GB	500GB	Intel HD Graphics 3000 AMD Radeon HD 6490M with 256MB GDDR5	10.6.x (Snow Leopard) or higher

IMPORTANT

• Laptop specifications are only valid for one academic year (September through to the end of August). After the current academic year you may be required to upgrade or purchase another laptop.
  
  
• Purchase of the AppleCare Protection Plan is recommended for all Apple laptop purchases.

The Self Help pages feature documentation, videos and how-to's that can assist you in troubleshooting a variety of technology-related issues and help you get the most out of your laptop.

The Instructional Technology Support Centre is open 7 days a week for phone calls and drop-ins. (Closed weekends where there is a statutory holiday and the week between Christmas and New Years.)

The ITSC will provide basic software support for:

• Academic Software Troubleshooting
• Operating System Troubleshooting
• For hardware, or unsupported software-related problems, you will need to obtain support from your original vendor or a third-party service centre
• Mobile students are entitled to an emergency laptop loaner.

NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.

All mobile students are entitled to a free emergency loaner laptop for a duration of 7 days per term. Emergency usage is intended to be for academic requirements such as quizzes, tests, presentations and assignments in the event the student's BYOL unit fails. This is applicable to all students in a BYOL mobile program.

Laptop Loaner Details

• Loaners will be issued up to a maximum of 7 calendar days per semester per student—they can be split into multiple occurrences but total days cannot exceed 7 days (e.g. seven instances lasting one day each; two instances - one of 3 days and another of 4 days; etc.)
  
  
• The loan of a laptop for several hours on a particular day will be counted as one full day loan
  
  
• Emergency loaners are for students only and they must be in school (i.e. not on vacation or co-op)
  
  
• Emergency loaners will not be available during the break weeks between semesters
  
  
• Laptops kept longer than 7 days (cumulative) will be subject to a late return penalty fees as follows:
  • On the 8th day if laptop is still not returned, the student will be charged the full list price of the borrowed laptop
    
  • Upon return of the laptop, the charge for the laptop will be reversed, but the student will have to pay a late fee of $200 plus $10 for each day the laptop is late.
    
    
• Due to limited inventory, use of a loaner laptop is not guaranteed.

To receive an emergency loaner laptop, BYOL students should visit the ITSC with valid Sheridan Student ID.

If you have any questions or concerns, please contact Mobile Operations. Please include your Sheridan student number in your email to help us identify you.

email

• mobileoperations@sheridaninstitute.ca

Phone

• Brampton: 905-459-7533 ext. 2150
• Mississauga: 905-845-9430 ext. 2150
• Oakville: 905-845-9430 ext. 2150

It is your responsibility to perform the following actions to prevent system damage and to facilitate repair. Failure to do so may lead to computer problems, loss of network connectivity and a decreased level of support.

Students should:

• maintain up-to-date virus protection (Sheridan supplies anti-virus software)
• perform frequent back-ups of critical data
• maintain password security
• take steps to avoid unsafe computing

How to get Software Support

The ITSC will provide basic software support for:

• Academic Software Troubleshooting
• Operating System Troubleshooting

NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.

How to get Hardware Support

If you are having problems with your laptop and it is confirmed that the problem is related to hardware, you will be required to take your laptop to its original point of sale or a third party service centre.

Students who wish to dispute laptop charges must complete and submit the laptop charge appeal form.

Yes. All students must bring their own laptop. However, Sheridan requires standardization to be able to fully support our students in the Sheridan environment. Your laptop must meet minimum hardware and software requirements set by your program. See Laptop Requirements for details. Only approved laptops will be allowed full access to our network and have program-required software installed (following Laptop Activation process).

 

No. All Sheridan students in a Mobile program must bring their own program-approved laptop.

 

As long as the laptop meets the minimum hardware and software requirements, it may be activated on Sheridan's network. Run the Pre-Check program available to you in AccessSheridan to be sure your machine meets the standards of your program. See Laptop Pre-Check for details.

 

Please perform a Pre-Check on any laptop that you are considering to bring for your Mobile Computing program. See Laptop Pre-Check for details.

 

The Mobile Computing program Laptop Requirements are the minimum main stream configuration approved for the current academic year (September until the end of August). Your laptop after the current academic year may no longer be valid. You may be required to upgrade or purchase another laptop.

 

Yes. Beginning in the September 2010 semester, Mobile Computing students in a Windows-based program can run a supported version of Windows 7 or Windows Vista.

All returning Mobile students from the academic year 2009-2010 who successfully activated their laptop and were using Windows XP can continue to use it. New Students beginning a Windows-based program in the 2010-2011 academic year must run a supported version of Windows 7 or Windows Vista.

 

In order to download course-required licensed software, students in Mobile Computing programs and staff/faculty with laptop computers will need to download and run the Sheridan Software Access program.  This software utility will be available to eligible students and staff via the “Software” download link in AccessSheridan. Once the program has been run, your computer will be authorized to download licensed software from AccessSheridan. Note, any student whose Operating System does not meet the minimum requirements specified for their program of study will be unable to download licensed software.

Laptop specifications are valid for 1 academic year. You may be required to upgrade or purchase another laptop. Pre-Check will determine if your laptop is acceptable for your next term. These specifications are determined by your school annually and are valid for a September-August academic year. Please be aware that a laptop used in the May-August term may not be acceptable in the September term.

 

No. The ITSC can only support the operating system outlined in the hardware/software requirements.

 

Mobile Computing students have access to a wide variety of support resources. In addition to being able to access a growing list of online, self-help tools, you have access to student tech tutors and staff professionals in the Instructional Technology Support Centre (ITSC). The ITSC provides in-person and telephone assistance, 7 days a week, for all mobile computing related support issues. See Mobile Support for more information.

 

Visit the ITSC to determine what the problem is. If it is hardware related or caused by software unsupported by the ITSC, you will be required to take your laptop to its original point of sale or a third party service centre to be fixed.

 

Visit the ITSC to determine the nature of the problem. If it is a hardware problem, you will be required to bring your laptop to its original point of sale or a third party service centre to be fixed.

 

Visit the ITSC to diagnose/resolve the problem.

 

The ITSC cannot support software other than program-required software. You will have to remove the conflicting software.

 

The ITSC will provide basic software support for:

• Academic Software Troubleshooting
• Operating System Troubleshooting

NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.

 

You will need to obtain support from your original point of sale or a third party service centre. BYOL students are eligible for an emergency laptop loaner that would provide short-term use of a laptop for academic purposes.

 

Yes. You need to purchase a network cable when you purchase your laptop.

 

Yes. Protecting your laptop is important to Sheridan and it should be for you as well. You should purchase a laptop bag when you purchase your laptop. It is also highly recommended that you purchase some sort of security accessories through the vendor (such as a Kensington Lock).

 

Students are strongly encouraged to obtain warranty coverage from your initial point of sale. It is recommended that you obtain three years extended warranty coverage to ensure your laptop is covered for the duration of your program of study. Note however, that your program's laptop requirements are valid for one academic year. You may be required to upgrade or purchase another laptop. Pre-Check will determine if your laptop is acceptable for your next term. These specifications are determined by your school annually and are valid for a September-August academic year. Therefore note that a laptop used in the May-August term may not be acceptable in the September term.

 

The Mobile Technology Service Fee of $125 (per term) is included in your tuition fee invoice. For more information on tuition fees, and what they include, please see the Academic Fees page.

 

Information Technology Fee of $105 is payable by all students. Students in Mobile Computing programs will be charged the Mobile Technology Services Fee of $125 per academic term. This fee covers the costs associated with enriched curriculum, laptop computing resources, relevant software licenses, on-site support, and other program-related technology. For more information on tuition fees, and what they include, please see the Academic Fees page.

 

Yes. Part time students have a reduced Mobile Technology Services Fee of $7.25 per credit, with the maximum charge of $125 per semester.

 

All students who apply for OSAP are considered for a computer allowance of $500 per year. Sheridan includes the Mobile Technology Service Fee (program charge) as part of the cost of mobile programs in the OSAP needs assessment.

 

Accessing Sheridan’s wireless network has never been easier. Users can simply login with their Sheridan credentials to gain to access to Sheridan’s network. Please the Network Access page for complete details.

It is highly recommended that you purchase some sort of security accessories through the vendor (such as a Kensington Lock). A lost or stolen laptop is not covered under your vendor's warranty. Report your stolen laptops to Sheridan's security – regardless of where the crime took place.

 

If you lost your adaptor on campus, you should visit the security desk at your campus and check the lost and found. If you adaptor is truly lost, you will need to purchase a new one from the original point of sale.

 

You will need to purchase a new one from a computer supply store.

 

Sheridan faculty are provided with laptops that are used in the classroom as coordinated through their academic school.

 

Tech Tutors are Sheridan students enrolled in a Mobile Computing program who typically are accomplished computer users wishing to be involved in assisting others in their laptop care and use. An important aspect of the Mobile Computing program is directly involving students at the start of the September and January terms. A Tech Tutor may work with Instructional Technology Support Centre (ITSC) staff to provide support for faculty and students in new mobile classes for beginning of term. We invite mobile students with computer skills to fill out the on-line application to be considered for a Tech Tutor position.