Change is the addition, modification or removal of anything that could have an effect on IT services. Changes are introduced to realize benefits and reduce service disruptions, defects, and re-work. The purpose of Change Management is to control (but not become bureaucratic) all the changes so we can protect the business, the continuity of our services, and optimize risk.
The establishment of the Change Management process necessitated the development of the governance structure to ensure that appropriate levels of authority are engaged in approving proposed changes.
The Change Advisory Board was founded on August 12, 2015. The CAB's Terms of Reference reflect its mandate, scope and modus operandi.
These brief, light-hearted videos, produced in collaboration with the Sheridan Production House and featuring Sheridan students, looks at the importance of IT Change Management and the role of the Change Advisory Board (CAB).
Introduces the roles of the Change Originator and the Service Owner and explains their responsibilities in the change management process.
Explains the role of the Change Manager and Business Owner.
Highlights the role of CAB and introduces the change categortization and approval processes.
Provides more detail regarding the levels of approval required for different change categories.
Shows the inner workings of a CAB meeting and how changes are dealt with.
Concludes with final thoughts on the CAB meeting.
CAB meetings are held every Wednesday at 10 a.m. unless otherwise indicated.
* accessible to Sheridan employees only
2017-2018 Academic Year
February 21, 2018
February 14, 2018
February 7, 2018
January 24, 2018
December 20, 2017
December 6, 2017
November 22, 2017
November 15, 2017
November 8, 2017
November 1, 2017
October 25, 2017
October 18, 2017
October 11, 2017
September 27, 2017
September 20, 2017
September 13, 2017
September 06, 2017
2016-2017 Academic Year
August 23, 2017
August 16, 2017
August 9, 2017
August 2, 2017
July 26, 2017
July 19, 2017
July 12, 2017
July 5, 2017
CAB is scheduled to meet each Wednesday at 10:00 a.m. as required to address proposed or open change requests.
All meetings are scheduled for one hour and will be conducted via WebEx.
June 28, 2017
June 21, 2017
June 14, 2017
June 7, 2017
May 31, 2017
May 24, 2017
May 17, 2017
May 10, 2017
May 3, 2017
April 26, 2017
April 19, 2017
April 12, 2017
April 5, 2017
March 29, 2017
March 22, 2017
March 15, 2017
March 8, 2017
March 1, 2017
February 22, 2017
February 15, 2017
February 8, 2017
February 1, 2017
January 25, 2017
January 18, 2017
January 11, 2017
January 4, 2017
December 21, 2016
December 14, 2016
December 7, 2016
November 30, 2016
November 23, 2016
November 16, 2016
November 9, 2016
November 2, 2016
October 26, 2016
October 19, 2016
October 12, 2016
October 5, 2016
September 28, 2016
September 21, 2016
September 14, 2016
The membership of the CAB is flexible, depending on the change(s) being reviewed, to ensure that there is proper representation of the appropriate technical and business interests. In addition to the standing members referenced below, change originators, service owners and/or the business owners affected by a proposed change are invited to attend CAB.
|Name||Affiliated Area||Date in Role|
|James Duncan||Information Technology||October 17, 2016|
|Office of the Registrar||Bryan MacFarlane||None|
|Faculty of Humanities & Social Sciences||Vacant||None|
|Faculty of Continuing & Prof. Studies||Vacant||None|
|Faculty of Applied Science & Technology||Robert Pearce||None|
|PSOB (Pilon School of Business)||Dayan Ginige||None|
|Faculty of Appl. Health & Comm. Studies||Vacant||None|
|Faculty of Animation, Arts & Design||Martin de Bernardo||None|
|Finance & Administration||Vacant||None|
|HR (Human Resources)||Vacant||None|
|CTL (Centre for Teaching and Learning)||Yanfei Ma||Farzana Jiwani|
|Student Services||Lingling Jiang||Jennifer Hance|
|Marketing and Communications||Kevin Bunt||None|
|Information Technology - CSG||Ian Colquhoun||Kevin McDermott|
|Information Technology - ISC||Luke Chmilenko||Jean Lu|
|Information Technology - ISG||Stephen Taylor||Martin Nowakowski|
|Information Technology - ESS||Ausim Mobeen||Evelyn Shoemaker|
|Information Technology - ITS||Adrian Balaura||Joel Thomas|
|Information Technology - CTG||Trevor Hanekamp||Arlene Smyth|
|Information Technology - PMO||Guilherme Engmann||Katherine Budaya-Billard|
|Campus Security||Josh Fortier||Catherine Sloat|
|Facilities Management||Hunter Kirkpatrick||Carolyn Judd|
|Kevin Pashuk||AVP, Information Technology|
|Julia Kraveca||Change Management Process Owner|
|Randy Boden||Cherwell Administration|
|Lonny O'Brien||IT Knowledge & Communications Coordinator|
† Advising members have no voting privileges
Cherwell is the software tool used by Sheridan for IT Service Management (ITSM). The CAB utilizes Cherwell to manage change requests.
The video linked below requires the WebEx Network Recording Player for Advanced Recording Format (.arf) files to view. This version, and other WebEx players, can be downloaded from sheridancollege.webex.com. Select Support > Downloads and follow the link under Recorder and Players.
IT Change Manager/Process Owner