What the Tech is Going On/
News & Updates from Information Technology for Sheridan Employees • Fall 2020

9201

Service Desk support chat sessions since March 1

19,181

Support cases logged through the IT Service Desk since March 1

15,774

Support cases resolved on first contact since March 1

5,363

MS Teams Meetings since March 1

175,118

Chat messages sent through MS Teams since March 1

331

New Teams sites created since March 1

662

Loaner laptops delivers to students since March 24

23,978

Webex meetings since March 16

12,150

Webex meetings that used video since March 16

1,291,657

Webex meeting minutes since March 16

Have Questions or Need Support?

servicedesk@sheridancollege.ca
905-845-9430 x2150