sheridan
IT Services

Support & Training

About the IT Service Desk

The IT Service Desk is your front door to technology services at Sheridan. The Service Desk Team provides customer-focused service with a goal of first call resolution, regardless of the method of contact – phone, email, in-person or via our online chat feature.

Contacting the Service Desk

Phone, Email, Online Chat
& Remote Assistance
In Person Support

Hours of Operation


  • Monday to Friday:
    7:30 a.m. to 10 p.m.
  • CLOSED:
    Statutory holidays,
    Saturday and Sunday

 

Contact Info

Phone

  • Internal: ext. 2150
  • External: 905-845-9430 ext. 2150

Email

Online Chat & Remote Assistance

[Mar. 20, 2020] Due to recent operational changes brought about as a result of the COVID-19 pandemic, effective immediately, no in-person support will be available at the IT Service counters until further notice.

Telephone, email and chat support will still be available during the times and hours indicated.

IT Service staff will only be deployed to respond to on campus, business-critical issues at the approval of their manager and in coordination with Security, OH&S and Health Centre protocols.

Support Services

Click-to-Chat

Sheridan students and employees can take advantage of web-based click-to-chat support sessions to get assistance with technology-related issues. [Read more about Click-to-Chat.]

Classroom Support

Service Desk technicians can be dispatched to Sheridan classrooms and other academic spaces to provide in-person technical support. [Read more about Classroom Support.]

Desk-side Support

Service Desk technicians can be dispatched to provide in-person support to employee users in administrative or faculty offices throughout the college. [Read more about Desk-side Support.]

Equipment Loans

Short-term equipment loans for Sheridan employees and eligible students. [Read more about Equipment Loans.]

Event Support

IT can provide technical support for events being held on campus. Service Desk Technicians will ensure that technology equipment is configured, tested, and ready-to-go. [Read more about Event Support.]

In-person Support

Sheridan employees and students can get in-person technical assistance at the Service Desk counter locations. [Read more about In-person Support.]

Remote Assistance

Remote assistance to troubleshoot software and hardware issues with user laptops and desktop computers. [Read more about remote assistance.]

Service Desk Appointments

Schedule a service appointment to deal with technology issues that require a bit more time and effort to address. [Read more about Service Desk Appointments.]

Training Resources

Laptop Readiness Sessions

Laptop Readiness Sessions are drop-in sessions where students who are beginning a program that mandates the use of a laptop computer can get personal assistance connecting their laptop to Sheridan's network and installing academic software required for their program. [Read more about Training Resources.]

Classroom Technology

Sheridan's classrooms are equipped with a variety of technology tools to help support teaching and learning, including podium PCs, document cameras, media players, data projectors and classroom controls. [Read more about Classroom Technology.]

Podium Training for Sheridan Faculty/Instructors

IT provides training for Sheridan faculty/instructors where they learn to utilize the classroom technology available to them in Sheridan's podium equipped classrooms. [Read more about Podium Training.]