sheridan
IT Services

Support & Training

Service Desk Closed for Labour Day: Monday, September 4

Normal operations resume on Tuesday, September 5 at 7:30 a.m.

About the IT Service Desk

The IT Service Desk is your front door to technology services at Sheridan. The Service Desk Team provides customer-focused service with a goal of first call resolution, regardless of the method of contact – phone, email, in-person or via our online chat feature.

Contacting the Service Desk

Phone Support & Click Chat In Person Support

Summer Hours


(May 8, 2017 - September 1, 2017)

  • Mon. - Fri.: 7:30 a.m. - 8 p.m.
  • Sat. & Sun.: CLOSED

Hours of Operation


(September 5, 2017 - May 4, 2018)

  • Mon. - Fri.: 7:30 a.m. - 10 p.m.
  • Sat. & Sun.: CLOSED

 

Contact Info

Phone

  • Internal: ext. 2150
  • External: 905-845-9430 ext. 2150

Email

Online Chat & Remote Assistance

Summer Hours*


(May 8, 2017 - September 1, 2017)

  • Mon. - Fri.: 7:30 a.m. - 8 p.m.
  • Sat. & Sun.: CLOSED

* Classroom support is available until 10 p.m.

Hours of Operation


(September 6, 2016 - May 5, 2017)

  • Mon. - Fri.: 7:30 a.m. - 11 p.m.
  • Sat. & Sun.: CLOSED

Service Desk Counter Locations

  • Davis Campus (Brampton): Room B195

  • Hazel McCallion Campus (Mississauga) Student Learning Commons (A-202)

  • Trafalgar Road Campus (Oakville)
    Student Learning Commons
    (C-Wing, lower level)

Support Services

Click-to-Chat

Sheridan students and employees can take advantage of web-based click-to-chat support sessions to get assistance with technology-related issues. [read more]

Classroom Support

Service Desk technicians can be dispatched to Sheridan classrooms and other academic spaces to provide in-person technical support. [read more]

Desk-side Support

Service Desk technicians can be dispatched to provide in-person support to employee users in administrative or faculty offices throughout the college. [read more]

Equipment Loans

Short-term equipment loans for Sheridan employees and Mobile Computing students. [read more]

Event Support

IT can provide technical support for events being held on campus. Service Desk Technicians will ensure that technology equipment is configured, tested, and ready-to-go. [read more]

In-person Support

Sheridan employees and students who are in a Mobile Computing program can get in-person technical assistance at the Service Desk counter locations. [read more]

Remote Assistance

Remote assistance to troubleshoot software and hardware issues with user laptops and desktop computers. [read more]

Service Desk Appointments

Schedule a service appointment to deal with technology issues that require a bit more time and effort to address. [read more]

Training Resources

Laptop Readiness Sessions

Laptop Readiness Sessions are drop-in sessions where students who are beginning a Mobile Computing program can get personal assistance connecting their laptop to Sheridan's network and installing academic software required for their program. [read more]

Classroom Technology

Sheridan's classrooms are equipped with a variety of technology tools to help support teaching and learning, including podium PCs, document cameras, media players, data projectors and classroom controls. [read more]

Podium Training for Sheridan Faculty/Instructors

IT provides training for Sheridan faculty/instructors where they learn to utilize the classroom technology available to them in Sheridan's podium equipped classrooms. [read more]

Free Splunk Training for Sheridan Students & Employees

As a member of CANARIE*, free Splunk eLearning is available to Sheridan students and employees until December 31, 2017. Splunk is an industry leading software platform that can make big data usable, accessible and valuable. [read more]