The IT Service Desk is your front door to technology services at Sheridan. The Service Desk Team provides customer-focused service with a goal of first call resolution, regardless of the method of contact – phone, email, in-person or via our online chat feature.
|Phone, Email, Online Chat
& Remote Assistance
|In Person Support|
Hours of Operation
Online Chat & Remote Assistance
[Mar. 20, 2020] Due to recent operational changes brought about as a result of the COVID-19 pandemic, effective immediately, no in-person support will be available at the IT Service counters until further notice.
Telephone, email and chat support will still be available during the times and hours indicated.
IT Service staff will only be deployed to respond to on campus, business-critical issues at the approval of their manager and in coordination with Security, OH&S and Health Centre protocols.
Sheridan students and employees can take advantage of web-based click-to-chat support sessions to get assistance with technology-related issues. [Read more about Click-to-Chat.]
Service Desk technicians can be dispatched to Sheridan classrooms and other academic spaces to provide in-person technical support. [Read more about Classroom Support.]
Service Desk technicians can be dispatched to provide in-person support to employee users in administrative or faculty offices throughout the college. [Read more about Desk-side Support.]
Short-term equipment loans for Sheridan employees and eligible students. [Read more about Equipment Loans.]
IT can provide technical support for events being held on campus. Service Desk Technicians will ensure that technology equipment is configured, tested, and ready-to-go. [Read more about Event Support.]
Sheridan employees and students can get in-person technical assistance at the Service Desk counter locations. [Read more about In-person Support.]
Remote assistance to troubleshoot software and hardware issues with user laptops and desktop computers. [Read more about remote assistance.]
Schedule a service appointment to deal with technology issues that require a bit more time and effort to address. [Read more about Service Desk Appointments.]
Laptop Readiness Sessions are drop-in sessions where students who are beginning a program that mandates the use of a laptop computer can get personal assistance connecting their laptop to Sheridan's network and installing academic software required for their program. [Read more about Training Resources.]
Sheridan's classrooms are equipped with a variety of technology tools to help support teaching and learning, including podium PCs, document cameras, media players, data projectors and classroom controls. [Read more about Classroom Technology.]
IT provides training for Sheridan faculty/instructors where they learn to utilize the classroom technology available to them in Sheridan's podium equipped classrooms. [Read more about Podium Training.]