The support specialists based at the Service Desk counters at the Davis, Hazel McCallion and Trafalgar Road Campuses provide walk-in support to students and employees who use technology in Sheridan's teaching and learning environment.
Equipment loans and maintenance of the open access computing labs are some of the additional functions they perform. Desk-side technical support and technical support for teaching and learning spaces is also available through the Service Desk. Sheridan staff and students can also schedule service appointments to deal with technology issues that require a bit more time and effort to address.
[Mar. 20, 2020] In person support at all Service Desk counter locations has been suspended due to the COVID-19 pandemic.
The Service Desk will provide basic software support for:
Priority is given to students where laptop use is mandated by their program and staff with Sheridan software problems. Service Desk staff will do its best to triage and resolve any problems as quickly as possible, but depending on the nature of the problem or volume of traffic* at the Service Desk counter you may be given an appointment to come back and address the problem at another time.
* the start of academic semesters are especially busy times at the IT Service Desk. Please exercise patience.
All laptops issued to faculty and leased through IT (with the exception of those in the Faculty of Animation, Arts and Design) have a standard disk image that can be restored should any problems arise. Service Desk staff will re-image the laptop or issue a loaner, as appropriate.
If it is determined that the problem is with the student's operating system, or corruption due to a virus or conflicting, non-supported applications, the student will be responsible for restoring their laptop to its original state which may require re-installation of the Operating System.
For hardware, or unsupported software-related problems, students will need to obtain support from their original vendor or a third-party service centre. Service Desk staff can provide you with a list of local vendors who provide hardware support.